Reference

Terms Conditions

We set out the rules for opening an account, placing bets, making deposits through bKash, Nagad and Rocket, and withdrawing funds. These terms apply to anyone accessing our slots, live tables and sportsbook from eligible regions in Bangladesh.

Account eligibilityDeposit & withdrawal rulesBet acceptance policyDispute resolutionProhibited activities
VIP Apps Terms Conditions
ACCOUNT PROTECTION

How We Enforce These Terms

We use automated checks and manual reviews to ensure accounts comply with these terms. Identity verification protects both you and us from fraud, duplicate accounts and payment disputes. Our security team monitors transactions for unusual patterns and may request additional documents if a withdrawal triggers review thresholds.

Identity Verification

Before your first withdrawal we ask for a government-issued ID, proof of address dated within three months, and a photo or screenshot of the payment method you used.

Transaction Monitoring

Our system flags deposits or withdrawals that exceed normal activity levels, multiple accounts from the same device, or payment methods that do not match the registered name.

Dispute Handling

If you dispute a bet result, game outcome or account balance, we review server logs, game-provider records and your transaction history.

Terms Updates

When we revise these terms we post the updated version on this page and send an in-account notification. Major changes that affect your rights or obligations are announced at least seven days before they take effect, giving you time to…

TERMS HELP

Questions About These Terms

Our support team can clarify any part of these terms, explain account eligibility, walk you through the verification process, or help resolve a dispute. Reach us by live chat for instant replies, email for detailed queries, or check the FAQ section below for common questions about account rules and withdrawal policies.

Live Chat Open the chat widget in the account dashboard for immediate answers about terms, eligibility, deposit rules and withdrawal verification. Our team responds within minutes during support hours and can escalate disputes to senior staff if needed.
Email Support Send your question, account reference and any supporting documents to our support address. We reply within one business day with a detailed explanation of the relevant term, policy or dispute resolution. Use email for complex queries or formal complaints.
Terms FAQ Scroll to the questions section below for quick answers about account creation, deposit and withdrawal rules, bet acceptance, bonus terms and dispute timelines. Most common queries are covered there, including bKash, Nagad and Rocket payment specifics.

Terms & Conditions FAQ

You must be of legal age in your jurisdiction and reside in a region where online wagering is permitted under local law. We verify your age and address before approving your first withdrawal, and we do not accept registrations from prohibited territories.

No. The name on your VIP Apps account must match the name on the payment method you use. Third-party deposits are rejected, and we will ask you to verify ownership of the wallet or bank account before processing any withdrawal.

Duplicate accounts violate these terms. We close additional accounts, void any bets placed through them, and forfeit balances. If you forgot your login details, contact support to recover your original account rather than creating a new one.

You must contact us within fourteen days of the transaction. We review server logs and provider records, then issue a final decision. Disputes raised after fourteen days may not be investigated unless there are exceptional circumstances beyond your control.

We post any changes on this page and send an in-account notification. Major changes that affect your rights take effect seven days after we announce them, giving you time to ask questions or close your account if you disagree with the new terms.

We require a government-issued ID, proof of address dated within three months, and confirmation of the payment method you used to deposit. Once verified, future withdrawals are processed without repeating the check unless your details change or your activity triggers a review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.